Get in Touch With Us
This page tells you how to reach the editorial team at Best Social Casinos, what we can realistically help with, and — just as important — which questions need to go to a sweepstakes operator or a support organization instead of to us. We publish research on social and sweepstakes casinos in the US. We do not run any of the platforms we write about, so we cannot access your account, release a redemption or change a coin balance.
Email is the only channel we operate: [email protected]. Messages are read by a person, and we aim to reply within two business days. Include the platform name, the date, and a screenshot or reference number if there is one — vague reports take longer to look into and often can't be resolved at all.
Where to Send Your Message
| Your question is about | Who to contact | What to include |
|---|---|---|
| Something we published looks wrong or out of date | Us, by email | Page title, the line in question, and your source if you have one |
| A missing redemption, blocked account or failed purchase | The operator's own support team | Account email, transaction date, amount, any ticket number |
| Identity verification (KYC) documents | The operator only — never send ID to us | Nothing to us. We will delete ID images if received. |
| Whether a platform serves your state | Us for general guidance, the operator's official rules for the answer | Your state, and the platform you're looking at |
| Gambling harm or wanting to stop playing | A support organization (see below) | Nothing required — help is confidential |
| Advertising, partnership or press | Us, by email | Company, what you're proposing, and who you represent |
How We Make Money, Stated Plainly
Some links on this site are commercial. If you sign up with an operator through one of them, Best Social Casinos may earn a commission. That arrangement does not buy position in our rankings, and it does not stop us publishing a limitation next to a brand we're paid to link to. If you think a review reads like an advertisement, say so in an email — that's exactly the kind of feedback we act on.
The Sweepstakes Model, Before You Write In
A lot of the mail we get comes from a misunderstanding of how these sites work, so it's worth setting out. Social and sweepstakes casinos are not real-money casinos. They run a promotional sweepstakes model built on two separate currencies:
- Gold Coins (GC) — play-only currency. Gold Coins have no prize value and cannot be redeemed for anything. This is what most of a welcome bundle consists of.
- Sweepstakes Coins (SC), sometimes called Sweeps Coins or promotional coins — the promotional entry currency. SC is given away rather than sold, and after it has been played through under the operator's rules it may be eligible for prize redemption, subject to that operator's terms.
Coin packages are purchases of Gold Coins; any Sweepstakes Coins attached are a free promotional bonus. There is generally a no-purchase-necessary method of entry as well — typically a mail-in request set out in the operator's official rules, plus daily login bonuses and social giveaways. Buying is optional, and no amount of play or purchase makes a prize outcome certain. These are games of chance.
What We Can and Cannot Resolve
- We can correct an error on a page, explain how a promotion's conditions are usually structured, point you to the right section of an operator's terms, and log a complaint pattern if several readers report the same thing.
- We can take down or amend a review if an operator's terms have changed and our page no longer reflects them.
- We cannot release a redemption, speed up a review, reinstate a closed account or override a geolocation check.
- We cannot give legal advice or tell you that a particular site is definitely lawful for you to use where you live.
- We cannot give tax advice. Prize redemptions may be taxable under federal and state rules; keep your own records and speak to a qualified professional or consult official IRS and state guidance.
Complaints About an Operator
Work through it in this order — skipping steps usually slows things down:
- Reread the promotion's terms and the site's official rules. Most disputes turn on playthrough conditions, coin expiration dates, redemption minimums or an excluded state.
- Open a ticket with the operator's support team and keep the reference number.
- Complete identity verification if asked. Reputable platforms require government-issued photo ID, and sometimes proof of address, before any prize redemption. Names and addresses must match the account.
- Give it a reasonable window. Redemption processing times vary by operator and payment method, and a first redemption almost always takes longer than later ones because of verification.
- If it's still unresolved, email us with the full history. We can't arbitrate, but we do record it and it can change what a review says.
Money Questions We Answer Often
We don't process payments and we don't hold your funds, but these come up enough to address here. On the paying-in side, US platforms commonly accept debit cards and online payment providers; ACH bank transfers, e-wallets such as PayPal and, at some sites, cryptocurrency appear at others. Availability differs by operator and sometimes by state, so check the cashier before assuming.
On the paying-out side, prize redemptions typically go out by bank transfer or ACH, and some operators offer gift card options. Every operator sets its own redemption minimum, daily or weekly prize limits, and processing window. A few points that apply nearly everywhere:
- Only Sweepstakes Coins can be redeemed, never Gold Coins.
- SC usually carries a promotional playthrough requirement before it becomes redeemable.
- Card declines are often issuer-side, not operator-side — your bank is the faster call.
- Redemption speed is advertised by the operator; we report those figures as claims, not as timings we have measured.
Which Sites We Write About
Our reviews cover sweepstakes and social casinos serving US players, ranked by editorial assessment rather than by commercial terms. Working down from the top of our current list:
Spinblitz
Our highest-rated entry at 10.0, and the one readers email about most, largely because of the headline promotion: 100 Million Gold Coins with the BLITZ JACKPOT. Read that carefully before you write in disappointed — Gold Coins are play-only currency with no prize value, so a very large GC figure says nothing about redemption potential. The practical measure is the Sweepstakes Coins attached and the playthrough required on them, which sits in the official rules. Limitation: a headline built on Gold Coins is easy to misread, and state eligibility and age minimums apply like everywhere else.
Lone Star
Rated 9.9. The welcome offer is up to 500k GC and 105 Free SC — notable because the promotional coin element is stated up front rather than buried, which makes it easier to judge what you're actually getting. "Up to" is doing real work in that sentence: the maximum usually requires a qualifying purchase tier, and the free SC component sits under its own conditions. Limitation: tiered welcome bundles mean the advertised top figure is rarely what a no-purchase player receives.
Casino.Click
Also 9.9, with a deliberately small welcome offer: 150 extra coins and 10 free spins. That modest scale is why it's here — it's a low-commitment way to see whether the interface and game selection suit you before any purchase decision. Free spins are typically locked to a specific title and to a specific coin type. Limitation: the starting bundle is thin compared with others on this page, so there's less to explore before the daily free-coin cycle becomes the main source of play.
The Rest of the List
| Platform | Editorial rating | Headline offer |
|---|---|---|
| SplashCoins | 9.9 | 200% welcome offer |
| Free Spins | 9.5 | 950,000 GC + SC 75 + 20 free spins on Gorilla Slot |
| Lucky.me | 9.5 | 40,000 GC and 40 free SC welcome bundle |
| Crown Coins | 9.5 | 150% welcome bonus |
| Crash Duel | 9.3 | 200,000 GC + 100 free SC |
| Spree | 9.2 | 25,000 GC welcome offer |
| Mr Goodwin | 9.2 | 125,000 free coins on sign-up |
Every offer above is subject to the operator's own terms, state eligibility, age requirements and playthrough conditions. Percentage bonuses apply to coin package purchases. These are our editorial ratings, not customer review scores.
What's in the Game Libraries
If you're writing to ask what these sites actually offer, the categories break down fairly consistently: slots make up the bulk of most libraries, spanning low-volatility titles with frequent small results and high-volatility ones with longer dry stretches; progressive jackpot games pool a prize across players; table-style games cover blackjack, roulette and poker variants; live dealer rooms are streamed with a human dealer and are offered by some operators but not all; and crash or instant-win formats run short rounds. Titles come from third-party game providers. Return to player (RTP) is published by the provider where it's disclosed at all — we report published figures and never claim to have measured them, and no RTP figure predicts what any individual session does. Most of these platforms are built mobile-first, either as a browser app or a downloadable sweepstakes casino app.
Beyond Sweepstakes Play
Several operators in this space also run purely social casino products with no prize redemption at all, where coins are for entertainment only. Some publish sportsbook-style prediction or pick'em games under the same sweepstakes structure, and many run seasonal promotions, leaderboard tournaments and loyalty tiers alongside the core games. These sit under separate terms from the main sweepstakes promotion, so a coin balance or a VIP level in one product does not necessarily carry across. If you're comparing this model against offshore alternatives, our coverage of casinos operating outside GamStop explains how those differ in regulation and consumer protection.
Eligibility, State Rules and Age
We can't tell you whether a given platform is lawful for you, and we won't. What we can set out is the shape of it. Sweepstakes casinos operate under promotional sweepstakes law, which is governed largely at the state level rather than nationally. Some states permit most operators, some have passed laws or taken enforcement action against them, and operators themselves exclude states based on their own legal assessment. This changes frequently — a site available in your state last year may not be now.
- Age: many operators set 18+; some require 21+, either everywhere or in specific states. The operator's terms are the authority.
- Location: geolocation checks run at sign-up and often during play. Attempting to mask your location typically voids prize eligibility.
- Verification: expect KYC before your first redemption, not before your first play.
- Official rules: every legitimate promotion publishes them, including the free alternative method of entry. Read them before you email us to ask what they say — and email us if they contradict what we've published.
If Play Has Stopped Being Fun
We're not a support service, and we won't pretend to be. If you need help, these organizations are independent and confidential: the National Council on Problem Gambling operates a 24/7 national helpline, and Gamblers Anonymous runs meetings across the US. Most operators also offer deposit limits on coin purchases and self-exclusion, which you can request through their support team. Blocking software can restrict access across your devices. If you tell us you want to be removed from our mailing list or that a page is causing you difficulty, we'll act on it without asking for a reason.
Before You Hit Send
A useful message names the operator, gives a date, and says what outcome you're looking for. A correction request with a source attached gets fixed fastest. A complaint with a support ticket number gets taken further than one without. And if you simply want to suggest a platform we haven't covered, or a comparison we should be running, that's welcome too — reader suggestions shape a fair amount of what gets researched next. Our pages carry a fact-check date, currently Sep 24, 2026, and editorial oversight sits with Natalie Whitaker. Write to [email protected] and we'll pick it up.